Question 1

How do I book an appointment at Casse-Tête?

Accepted Answer

You can book online through our booking link, call the salon or visit us in person. Online booking is the fastest way to reserve your spot.

Question 2

Where is Casse-Tête located in Montreal?

Accepted Answer

We are located in the Sud Ouest area of Montreal, in Verdun on Wellington Street.  We are easily accessible by metro and by car.

Question 3

What services does Casse-Tête offer?

Accepted Answer

Casse-Tête offers haircuts, barbering, beard grooming, styling, touch ups, creative & colour services. Whether you're looking for a classic cut, a bold transformation or ongoing colour maintenance, our team works with all hair types, textures and lengths.

Question 4

What is your cancellation policy?

Accepted Answer

We have 24h cancellation policy, if ever you need to cancel or change your booking we need 24 hour notice. If you cancel your appointment the day of, you will be charged 50% of your missed appointment.If you're running late, please call the shop.  If you arrive more than 15 minutes late or do not show whatsoever, we reserve the right to cancel your appointment as we no longer have adequate time to do our job. In the event of this, you will be charged 100% of the appointment at your next booking.  That said, we totally understand that life happens and some things are out of your control. Communication goes a long way. Let us know the situation, if it’s not a regular occurrence we’re happy to adjust.

Question 5

What haircuts do you offer?

Accepted Answer

We offer everything from classic barber cuts and fades to long layered haircuts, mullets, shags, creative cuts and colour transformations. Our stylists tailor every haircut to your hair type, lifestyle and personal style rather than following a one-size-fits-all approach.

Question 6

What makes Casse-Tête different from a traditional salon or barbershop?

Accepted Answer

Casse-Tête combines barbering and hairdressing under one roof, allowing our team to focus on the haircut that best suits you rather than fitting you into a traditional category. We believe great hair starts with listening, understanding your goals and creating a style that feels like you.

Question 7

Do you accept walk-in clients or is an appointment required?

Accepted Answer

Walk-ins are welcome when possible, but appointments are recommended to secure your preferred time.

Question 8

Do you offer haircuts for all types and length of hair?

Accepted Answer

Absolutely. Our team is experienced with straight, wavy, curly and coily hair, as well as everything from short fades to long layered cuts. Every appointment starts with understanding your hair, your style and what you're hoping to achieve.

Question 9

Do you specialize in alternative or creative hairstyles?

Accepted Answer

Yes. Creative hair is one of our specialties. We love alternative cuts, mullets, shags, textured styles, bold colour, modern barbering and unique transformations. Whether your style is subtle or expressive, we'll work with you to create something that feels authentic to you.

Question 10

Do you offer beard grooming in Montreal?

Accepted Answer

Yes. Our barbers provide professional beard trims, shaping and short beard styling. We are known for precise line work and clean finishing.

Question 11

What areas of Montreal do you serve?

Accepted Answer

We primarily serve Sud-Ouest Montreal including Saint-Henri, Little Burgundy, Pointe-Saint-Charles, Griffintown and Verdun, but clients visit us from all over the city.

Question 12

Do you offer gender-neutral pricing?

Accepted Answer

Yes. Our services are priced according to the time, technique and complexity of the appointment, not by gender.

Question 13

How long does a haircut or beard trim take?

Accepted Answer

Most services take 30 to 60 minutes depending on hair length, style complexity and finishing work.

Question 14

Do you offer last-minute or same-day appointments?

Accepted Answer

Yes, when available. Check our online booking platform for last-minute openings.

Question 15

Are your stylists experienced with different hair types and textures?

Accepted Answer

Yes. Our barbers and stylists are comfortable working with straight, wavy, curly and coily hair types.

Question 16

What payment options do you accept?

Accepted Answer

We accept major credit cards, debit and Google Pay.

Question 17

Is Casse-Tête accessible by public transit?

Accepted Answer

Yes. We are near several bus routes and close to the De l'Église metro station on the green line.

Question 18

Do you offer consultations for creative or alternative styles?

Accepted Answer

Yes. If you're planning a major change, creative colour or a completely new look, we recommend booking a consultation first. It's a chance to discuss your ideas, assess your hair and build a plan together before your appointment.

Question 19

Do you style or prepare hair for events or photoshoots?

Accepted Answer

Yes. We offer styling services for events, photoshoots and special occasions.

Question 20

Do you offer both barbering and hairdressing services?

Accepted Answer

Yes. Our team offers both barbering and hairdressing services, including fades, beard grooming, long haircuts, creative cuts, styling and colour. We work with all hair types and tailor each service to the individual rather than following traditional salon or barbershop categories.

frequently asked questions